Coffee served in a horrible paper cup – A person who complained about being served their coffee in a paper cup has had a complaint against Burger King upheld by the Advertising Standards Authority. NZ
B Hay complained that a poster advertisement displayed a Burger King outlets and on company brochures was headed “Illy Premium Coffee”. Pictured below was an Illy branded china cup filled with coffee, sitting on a saucer.
Complainant Hay said the coffee ordered was served in a “horrible” paper cup.
“When I asked for a decent cup to drink the coffee from I was told that the picture was for advertising purposes only and I had to accept the coffee I had ordered in a paper cup. I feel this was grossly misleading advertising and would certainly not have contemplated even going into the outlet if I had known the coffee was not to be served in a porcelain cup and saucer as on their advertisements.”
The Complaints Board upheld the complaint, saying Burger King was in breach of Rule 2 of the Code of Ethics, relating to truthful presentation.
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